Shipping & Delivery Policy

Effective date: September 28, 2026

Where we ship

We currently ship to addresses in the United States only, including Alaska and Hawaii. We don't ship outside the U.S. yet. If checkout doesn't offer a shipping option for your address, we can't deliver there at the moment. eGift Cards are delivered by email and don't ship.

Shipping rates

Single Experience Membership: $5.95 U.S. shipping, charged with each monthly payment.
Signature Membership (Monthly, 6-Month and 12-Month): free U.S. shipping.
$25 experiences: $5.95 U.S. shipping, or $7.95 once your order reaches $60.
Best of Box: $7.95 U.S. shipping.
More than one thing in your bag? You pay one shipping rate per order, never two.
Free U.S. shipping on orders of $100 or more: applied automatically at checkout when your order subtotal is $100 or more.
Alaska & Hawaii: shipping is calculated at checkout, and free-shipping offers don't apply.

Your exact shipping charge, if any, is always shown at checkout before you pay.

When your order ships

Memberships: orders placed by the 20th ship for the following month and arrive in the first week of that month. Orders placed after the 20th ship the month after that. Renewals billed on the 20th ship for the following month on the same schedule.
Best of Box and $25 experiences: ship right away, not on the monthly schedule, and usually arrive in 5 to 10 business days.
Holiday: order Best of Box or a $25 experience by Dec 15, and start a membership by Nov 20, for Christmas delivery (U.S.).
eGift Cards: sent by email to the recipient you choose.

Delivery dates are estimates. Carrier delays, weather, holidays and address problems can affect timing.

Tracking

When your order ships, we'll email tracking to the address used at checkout. Tracking can take up to 48 hours to update.

Address changes

Please double-check your shipping address at checkout. Members can update their address in their account. Make changes before the 20th so they apply to the next shipment. For a one-time order, email us as soon as possible. We can't guarantee changes once an order has started processing.

Lost, missing or damaged packages

Damaged, incorrect or missing items: email us within 14 days of delivery with photos. See our Returns & Refunds Policy.
Lost in transit: if tracking stops updating, contact us and we'll work with the carrier.
Marked delivered but not found: check with neighbors, your mailroom and the carrier, then email us with your order number so we can help.
Returned to sender: if a package comes back because of an incorrect or incomplete address or a refused delivery, reshipping may require an additional shipping charge.