Returns & Refunds Policy

Effective date: September 28, 2026

Every Romanticize Collective experience is curated, and many include consumable or perishable pieces. We can't accept general returns, but we want you to love what you open. Here's how we make things right.

The Good Time Guarantee

Not feeling one of your experiences? Tell us and we'll send you a different one, free. It replaces that one experience, not the whole order.

• Memberships: tell us and we'll send you a different one free with your next delivery. One free swap per member.
• One-time purchases (Best of Box and $25 experiences): tell us within 30 days of delivery and we'll send you a different one, free. One free swap per customer.
• No returns and no forms. Email hello@romanticizecollective.com with your order number and the experience you'd like to replace.
• We choose the replacement experience from what's available, and we cover U.S. shipping for it.
• The guarantee is a replacement experience. It isn't a cash refund.

Damaged, incorrect or missing items

If something arrives damaged, if we sent the wrong item, or if something is missing, email hello@romanticizecollective.com within 14 days of delivery. Include your order number, a short description and photos of the item and packaging. Once we confirm the issue, we'll send a replacement, issue store credit or refund the affected item, whichever fits best. There's no cost to you.

Lost packages

If tracking stops updating or your package looks lost in transit, contact us and we'll work with the carrier. If a package marked "delivered" can't be found, please check with neighbors, your mailroom and the carrier first, then email us with your order number so we can help with next steps. See our Shipping & Delivery Policy.

Returns

Because our experiences are curated and include consumable or perishable items, we don't accept returns or exchanges for change of mind. This doesn't limit The Good Time Guarantee or your rights for damaged, incorrect or missing items.

Membership charges

• Canceling a membership stops future charges. Charges that have already processed aren't refunded, except as described on this page or where the law requires.
• To avoid the next charge on a monthly plan, cancel or pause before the 20th. See our Subscription Terms & Automatic Renewal Disclosure.
• If we ever charge you after you properly canceled, we'll refund that charge in full.

Best of Box

Best of Box is a one-time purchase and is final once it ships. The Good Time Guarantee and our damaged, incorrect or missing item support still apply. If you need to change or cancel a Best of Box order, email us as soon as possible. If it hasn't started processing, we'll cancel it and refund you in full.

eGift Cards

eGift Cards are non-refundable and can't be redeemed for cash, except where the law requires. For example, California residents can redeem a remaining balance under $10 for cash on request.

How refunds are issued

Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank. Store credit is applied to your account or sent as a code by email.

Questions

Email hello@romanticizecollective.com. We usually reply within one business day. Nothing in this policy limits rights you have under applicable consumer protection law.
Romanticize Collective LLC, Los Angeles, California