Privacy policy
Last updated: January 18, 2026
Romanticize Collective operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Romanticize Collective is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):
• Contact details, such as your name, shipping address, billing address, phone number, and email address.
• Financial information, such as payment card information and transaction details (note: payment processing is handled by Shopify and/or our payment processors; we do not store full payment card numbers).
• Account information, such as your username, password, preferences, and settings.
• Transaction information, such as items you view, add to cart, purchase, return, exchange, cancel, or pause, as well as your order history.
• Communications with us, such as information you provide when you contact customer support or otherwise communicate with us.
• Device information, such as your device type, browser, network connection, IP address, and other unique identifiers.
• Usage information, such as how and when you navigate, interact with, or use the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you, such as when you create an account, place an order, subscribe, fill out a form, or contact us.
• Automatically through the Services, including via cookies and similar technologies when you use our website.
• From service providers, such as vendors that help us operate the Services (for example, payment processing, analytics, customer support, email delivery, fulfillment, shipping, and subscription management).
• From partners or other third parties, where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
• Provide, tailor, and improve the Services. We use personal information to process payments, fulfill orders, manage subscriptions (including renewals, cancellations, and pauses), send transactional messages, manage accounts, arrange shipping, facilitate returns, and provide customer support. We may also use information to personalize your experience and improve the Services.
• Marketing and advertising. We may use personal information to send marketing communications (such as email and, where applicable, text messages) and to show you ads or content that may be relevant to you based on activity on the Services. You can opt out of marketing communications at any time as described below.
• Security and fraud prevention. We use personal information to authenticate accounts, maintain security, detect and prevent fraudulent or illegal activity, and protect the Services and our users.
• Communicating with you. We use personal information to respond to inquiries, provide support, and communicate about your account, orders, and subscriptions.
• Legal reasons. We may use personal information to comply with applicable law, respond to legal process, enforce our terms and policies, and protect our rights and the rights of others.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such disclosures may include:
• With Shopify, vendors, and service providers that perform services on our behalf (e.g., payment processing, subscription management, analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertising. These partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of certain forms of data sharing for targeted advertising (see “Your Rights and Choices” below).
• When you direct, request, or consent to our disclosure of information, such as to ship you products or through social media integrations.
• With our affiliates or within our corporate group, if applicable.
• In connection with a business transaction (such as a merger, acquisition, or bankruptcy).
• To comply with legal obligations, respond to lawful requests, enforce applicable terms or policies, or protect and defend the Services, our rights, and the rights of our customers and others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and other third parties (including in countries other than where you reside) to operate and improve the Services.
To learn more about how Shopify uses personal information and any rights you may have, you can review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may include links to websites or online platforms operated by third parties. If you follow a link to a site not controlled by us, you should review that third party’s privacy and security policies. We are not responsible for the privacy or security practices of third-party sites.
CHILDREN’S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, please contact us using the details below to request deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
No security measures are perfect, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit, so please avoid sending sensitive information through unsecured channels.
We retain personal information for as long as necessary to provide the Services, maintain your account, process transactions, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods vary depending on the nature of the data and our legal or operational needs.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights related to your personal information, subject to certain limitations:
• Right to access/know: request access to personal information we hold about you.
• Right to delete: request deletion of personal information we maintain about you.
• Right to correct: request correction of inaccurate personal information.
• Right of portability: request a copy of your personal information and, in some cases, transfer it to a third party.
• Right to opt out of “sale” or “sharing” for targeted advertising: depending on where you reside, you may have the right to opt out of certain uses of your personal information that are considered “sale” or “sharing” under applicable law.
Global Privacy Control (GPC): If your browser or device broadcasts a Global Privacy Control signal, we may treat this as a request to opt out of certain types of data sharing for that browser/device where required by law. Other than GPC, we do not respond to other “Do Not Track” signals.
Managing communication preferences: You may opt out of promotional emails at any time using the unsubscribe link in our emails. Even if you opt out of marketing messages, we may still send non-promotional communications related to your account, orders, subscriptions, or customer service.
To exercise any applicable rights, you may contact us using the details below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf where permitted by applicable law.
COMPLAINTS
If you have questions or complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal a decision we make regarding your rights request, or to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred to, stored in, and processed in countries outside of where you live. Where required, we rely on recognized legal mechanisms to safeguard international transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the updated Privacy Policy on this website and update the “Last updated” date above.
CONTACT
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:
Email: hello@romanticizecollective.com
Location: Los Angeles, CA